Training Needs Assessment – Case Study

A major global wholesale and investment bank with operations in 45 countries.

Conducted a training needs assessment (TNA) which included:
• An online, multi-choice KYC Knowledge Test
• An online survey
• Interviews with surveyed personnel both in the off-shore hubs and on-shore spokes.

Provided detailed report highlighting strengths, weakness and training requirements per individual and team.
Conducted targeted remedial training within the off-shore centres.
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KYC Training 02

A new global KYC Utility.

Ran a comprehensive two-week training programme for the new recruits.
Provided QA and coaching to ensure quality and support the trainees once they entered production.
Designed and executed a transition plan for the QA role.
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